Frequently asked questions
Everything you need to know about shopping with Dear Wish. Can't find your answer? Contact us — we are always happy to help.
Ordering & payment
How do I place an order?
Browse the shop, add the items you love to your cart and follow the checkout steps. You will receive a confirmation email as soon as your order is placed.
What payment methods do you accept?
All the payment options available to you are shown securely at checkout.
Can I change or cancel my order?
Contact us as soon as possible — if your order has not shipped yet, we will do our best to update or cancel it.
Shipping, returns & help
How can I track my order?
As soon as your order ships we send you the tracking details. You can also check your order status from your account page.
Can I return an item?
Yes. See our Support Policy for the return window and conditions.
How do I get in touch?
Visit our contact page — we aim to reply within one to two business days.