Support policy
At Dear Wish we want every purchase to feel easy and worry-free. Here is a clear summary of how we handle support, shipping, returns and refunds.
Customer support
Our team is here to help with anything you need. Reach us through the options on our contact page and we will get back to you within one to two business days.
Shipping
Orders are processed within one to two business days. Delivery times depend on your location and the courier, and we share tracking details as soon as your order ships.
Returns & refunds
If something is not right, contact us within seven days of delivery. Items returned unused and in their original packaging are eligible for an exchange or refund once we have inspected them.
Order changes & cancellations
Need to change or cancel an order? Get in touch as soon as possible. If it has not shipped yet, we will do our very best to help.